Vehicle security.
Questions answered.

S7 focuses on tracking and recovery support. S5 adds Automatic Driver Recognition. Our S5 Plus packages add immobilisation to S5 tracking. Casper is an immobiliser designed to prevent unauthorised starting; a standalone Casper does not replace a tracking system.

Check the security clause in your insurance schedule for the category, any named device and fitting or monitoring conditions. If it specifies S5, an S7 tracker is not a substitute. Send us the wording and we can help you choose; your insurer confirms acceptance.

No. Certification assesses the security product, while acceptance depends on your insurer and policy. Check the exact device and installation requirements before buying. You can also check the Thatcham Research certification directory.

S5 Plus is the name of our enhanced S5 package with added immobilisation. The tracking certification is Category S5. If your insurer asks for “S5 Plus”, check the specific immobilisation features or product they require.

Some insurers offer savings for approved devices. Comfort Insurance describes a 5% motorhome discount for Aviva-approved tracking devices. Caravan Guard describes a 25% motorhome discount for devices it approves, with a maximum security-device discount of 25%. These are specific motorhome examples, not guaranteed savings for cars or every S7/S5 device. Ask your insurer to confirm eligibility, the exact device and your quoted premium before buying. Sources checked 30 September 2026.

Yes, subject to vehicle compatibility. They do different jobs: an immobiliser helps prevent unauthorised starting, while a monitored tracker supports locating and recovering the vehicle. Our S5 Plus packages combine these layers.

No system can guarantee that. Tracking, immobilisation, sensible key security and other physical precautions work together to reduce risk. A vehicle may still be moved without being driven, which is one reason tracking and immobilisation complement each other.

Absolutely. Tell us your vehicle make, model, year and any insurance requirement. We can explain suitable options in plain English. Speak to our team or use our tracker buying guide.

At our current standard fitted prices, S7 is £169 and S5 is £349: an extra £180 for S5 driver recognition, with the same £10.99/month monitoring. Choose S5 if your insurer requires it or you want alerts when the vehicle moves without a recognised driver tag. If your insurer accepts S7 and you only need monitored tracking, S7 may meet your needs at a lower upfront cost. Standard S5 does not add immobilisation. These are new-package prices; ask for a quote to replace an existing tracker. See our full cost comparison.

Our S7 systems provide vehicle location tracking with 24/7 control-room monitoring on an active subscription. They are designed to help identify a possible theft and support recovery. Choose the wired or battery model according to your vehicle and insurance requirements.

S7 does not provide the S5 driver-recognition feature, and our standalone S7 trackers do not add “No Tag, No Start” immobilisation. Consider S5 for driver recognition or S5 Plus for tracking with added immobilisation.

Choose S5 when your policy specifies S5, unless your insurer has agreed an alternative. S7 is a different category and does not include S5 Automatic Driver Recognition. We can help you check the wording before you order.

Our wired Thatcham S7 includes the tracker and nationwide professional installation. It provides real-time 4G GPS tracking, theft alerts and an online dashboard. Monitoring is a separate £10.99 per month subscription.

The S7 Battery Tracker works independently of the vehicle’s wiring and sends four routine location updates per day. It is different from our wired real-time tracking option. Check that your insurer accepts this specific self-fit model.

The stated battery life is up to five years at four routine location updates per day. This is an estimate, not a guaranteed lifespan; usage and operating conditions affect battery life. Contact us for advice about monitoring the battery and arranging replacement.

Follow the supplied fitting instructions and take a short drive. Our team checks the positioning and reporting data remotely before making the certificate available in the app. Simply placing an order does not complete this verification.

Speak to us first so we can check your existing hardware and the vehicle. Moving to S5 requires a suitable S5 system and driver recognition; it is not simply a change of subscription name. We will explain any replacement, fitting and certificate requirements.

Our S5 adds Automatic Driver Recognition using security tags. The system detects movement without an authorised tag and raises an alert, alongside real-time 4G GPS tracking and 24/7 monitoring on an active subscription.

ADR helps the tracking system recognise an authorised driver by detecting their paired security tag. If the vehicle moves without a recognised tag, the system can flag potentially unauthorised use to the monitoring service.

Our standard S5 provides tracking and driver recognition, rather than the added start prevention supplied with S5 Plus. If you want “No Tag, No Start” protection as well, compare our S5 Plus package.

Our S5 package includes the tracker, driver-recognition equipment and professional installation. Check the selected package for the included fob quantity and the cost of extra fobs. Monitoring is a separate £10.99 per month. We help you get started after fitting and activation.

Carry it with you when driving and keep it separate from your vehicle keys where practical. Avoid leaving it in the vehicle: someone taking the car could then have the tag as well. Follow the guidance supplied at installation.

Driving without a recognised S5 tag can trigger an unauthorised-use alert. Our standard S5 does not itself prevent starting; a package with immobilisation can behave differently. Contact the monitoring team using your handover details and respond to their verification call. For a lost tag, ask support to remove its authorisation and arrange a replacement. Follow your supplied recovery procedure rather than attempting to bypass the system.

Yes, but each driver needs to follow the system’s authorisation process. Tell us how many regular drivers you have so we can confirm the supplied tags and any additional tag costs before installation.

Follow the care and battery instructions for the tag supplied with your system. If it becomes unreliable or reports a low battery, arrange attention promptly. Contact us if you are unsure which replacement or procedure applies to your tag.

Our standard S5 Plus combines S5 tracking, driver-recognition tags and “No Tag, No Start” immobilisation. Nationwide professional installation is included. Monitoring is charged separately at £10.99 per month.

On the standard S5 Plus package, an authorised tag must be present for starting to be permitted. This adds protection even if someone has the vehicle key. Your installer explains the authorisation process for your particular vehicle.

Compatibility needs to be checked for the exact make, model, year and powertrain. Tell us those details before ordering if you are unsure. We also offer a dedicated package for compatible electric and hybrid vehicles.

Our EV and Hybrid package uses a personal PIN entered with the vehicle’s existing buttons to authorise starting. Its Casper CAN immobilisation is PIN-operated, rather than the standard S5 Plus package’s tag-operated start protection.

The Sleeper Edition combines our tag-operated S5 Plus protection with an extra backup tracker. It adds another tracking layer alongside the main system; it is not simply a larger backup battery. Ask our team to confirm the setup for your vehicle.

Ask about the extra tracker’s reporting, activation and maintenance arrangements for your package. Do not assume its reporting frequency or battery life is the same as the main wired tracker or the separately sold self-fit S7. The team can explain both devices at handover.

Do not treat immobilisation as a way to stop a moving vehicle. Our “No Tag, No Start” and PIN descriptions refer to start authorisation. For a suspected theft, follow the monitoring team’s instructions and let the police handle recovery.

Use the support and recovery process provided at installation. Contact the team so ownership can be verified and the correct assistance arranged. Keep any recovery information securely away from the vehicle and do not share your PIN publicly.

It may be suitable if you want additional immobilisation, but confirm that the exact S5-certified system meets the policy wording and your vehicle is compatible. The additional feature does not remove any installation, activation or monitoring requirements.

The PIN-operated Casper immobiliser connects to a compatible vehicle’s CAN network and requires a personal button sequence before starting is authorised. It adds an extra check beyond possession of the vehicle key.

CAN stands for Controller Area Network: the communication network used by electronic systems within a vehicle. A compatible CAN immobiliser uses this network as part of its start-authorisation process.

You use a personal sequence on supported existing vehicle buttons, such as steering-wheel controls. There is no separate keypad to enter the PIN on. The available buttons and exact procedure depend on the vehicle and are demonstrated at handover.

The PIN-operated Casper uses a button sequence. Casper Pro is the tag-operated “No Tag, No Start” option. Choose according to vehicle compatibility and whether you prefer entering a sequence or carrying a tag.

A standalone Casper immobiliser does not provide the GPS location and monitored recovery service of a tracker. If you want both, ask about a compatible tracking package, including our S5 Plus EV and Hybrid package where appropriate.

No. An immobiliser and a tracking system perform different functions. If your policy requires an S5 or S7 tracker, check the exact tracking requirement even if you also have Casper fitted.

No. Casper is the product we supply under the Casper name. “Ghost-like” describes its discreet style of protection; it does not mean the product is an Autowatch Ghost. Check the exact brand and model if your insurer names a specific device.

The PIN-operated system adds a separate authorisation step, so the vehicle key alone is not intended to be enough to authorise starting. It does not prevent every form of theft, and tracking can add recovery support if a vehicle is moved another way.

We list Casper options for BMW, Audi and Mercedes, but compatibility should be checked for the exact model, year and specification. The badge alone is not enough to confirm suitability. Send us the vehicle details and we will help.

It can be an option for compatible models. Ask us to confirm your exact vehicle before ordering. Our dedicated EV and Hybrid S5 Plus package combines S5 tracking with Casper’s vehicle-button PIN protection.

Your installer will explain the supported PIN-change and servicing procedures for your fitted system. Before a service, MOT or valet visit, ask how to authorise access appropriately. Avoid sharing your everyday PIN unnecessarily.

Our standalone Casper listings are immobiliser packages rather than monitored tracking subscriptions. The £10.99 monthly charge applies to the separate Thatcham tracking service. If you combine products, check the tracking subscription shown with that package.

Nationwide professional installation is included with our wired S7, S5 and S5 Plus packages, and professional fitting is included with our Casper packages. The S7 Battery Tracker is the self-fit exception. Check your selected product and confirm arrangements for your location.

We arrange mobile fitting at a suitable location where available. Provide your postcode, vehicle details and preferred dates so the team can confirm the appointment and any access requirements. A requested date is not a confirmed booking until agreed.

Keep your order confirmation handy. For professionally fitted systems, the team will help arrange installation and activation; follow any delivery and booking instructions in your confirmation. For the battery S7, follow the self-fit instructions and arrange the remote checks.

We will need the vehicle details and fitting location, plus suitable contact and appointment information. Use the fields on the product page and provide accurate details for the vehicle being protected. Tell us about any existing aftermarket security equipment.

The time varies by vehicle and the package being fitted. Your booking team or installer can give you an estimate. Allow time for installation, testing, activation and a demonstration, rather than planning around a guaranteed one-hour appointment.

Yes. Configure each vehicle separately so its registration, system choice and installation details are recorded correctly. For a larger order or a fleet, contact us and we can help coordinate the requirements.

The system needs to be installed, activated and checked before certification is completed. For the self-fit battery S7, this includes remote verification. Check the vehicle details on your certificate and send it to your insurer if requested.

Tell us if the vehicle is leased, financed or under warranty, and check any approval requirements with the relevant provider before fitting. We can explain the proposed installation, but cannot promise how every manufacturer or lease provider will treat a modification.

It may be possible, depending on the hardware, new vehicle compatibility and installation requirements. Ask us before removal or transfer. Professional work, reactivation and updated certification may be needed, and charges can apply.

Contact us promptly with your order details so we can check what is possible. Cancellation, return and rescheduling conditions depend on the order and work already arranged. See our refund policy and contact the team for your specific booking.

Our monthly monitoring is £10.99 for S7, S5 and S5 Plus. Choosing S5 instead of S7 does not increase our monthly fee; the upfront equipment/package price changes. Monitoring is charged separately from the tracker purchase. Check the selected product for payment options and terms.

It connects your Thatcham tracking system to a 24/7 control room for monitoring alerts and supporting stolen-vehicle recovery. It provides a response service beyond simply viewing a location yourself. The features and reporting frequency depend on the tracker you choose.

Ordering alone does not activate the system. Complete the required fitting or self-fit verification, activation and subscription setup, then follow the confirmation supplied by the team. Make sure this timing meets any deadline set by your insurer.

Do not assume monitored recovery support continues if a subscription expires or a payment fails. Contact us to resolve the issue and check the status of your service. An inactive subscription may also affect compliance with your insurance conditions.

Monthly and prepaid monitoring options are offered on the product page. Contact us to confirm cancellation, renewal or transfer terms for your account before making a change, and check any insurance implications before ending monitoring.

Our tracking packages provide app or dashboard access after setup. The wired systems offer real-time tracking; the self-fit battery S7 sends four routine updates per day. Your handover explains access and the features available with your system.

GPS reception and mobile coverage affect location updates and communication. Underground parking and other obstructions can limit these. A displayed position may be the most recently reported location, so check its timestamp and contact support if updates remain unavailable.

Check coverage for your destination and any monitoring or insurance conditions before travelling. Tell the team about ferry transport or other planned movements that could trigger alerts. Do not assume every country or network is included.

Follow the monitoring provider’s guidance for planned movement or maintenance so alerts can be managed correctly. Your immobiliser may also have a specific servicing procedure. Ask for instructions for your fitted system before handing the vehicle over.

Contact the police and your monitoring provider promptly using the emergency details supplied with the system. Follow their instructions and provide any requested incident reference. Do not confront anyone or attempt to recover the vehicle yourself.

Check the timestamp and follow the support guidance supplied with your system. Respond to legitimate monitoring calls and keep your contact details up to date. If you suspect a theft, contact the monitoring provider promptly rather than waiting for an app issue to resolve.

Contact Thatcham Trackers on 01924 682342 or use our Contact page for product, fitting and account questions. For a suspected theft, use the monitoring provider’s dedicated contact details from your handover.

It usually refers to a security product certified by Thatcham Research against defined criteria. Certification concerns the product; your insurer decides whether the exact system satisfies your policy. Check the official certification directory and your insurance schedule together.

No. Thatcham Research also lists categories for alarms, immobilisers and wheel-locking devices. S5 covers vehicle tracking systems and S7 covers asset location systems. A different type of security approval does not automatically satisfy a tracker requirement. See Thatcham’s category overview.

No. Thatcham Trackers supplies vehicle security products and fitting services. Thatcham Research operates the security certification programme. Use the official directory to check certification, and our team for questions about the packages we sell.

Ask your insurer to clarify the required category and any named device before ordering. That wording alone does not tell you whether S7, S5 or added immobilisation is required. Send us the wording and we can explain the options without guessing what your insurer will accept.

Confirm the category, exact make or model if specified, fitting requirements, whether active monitoring is required, the activation deadline and the evidence they need. If they accept an alternative, ask for written confirmation so you have a clear record.

No. A receipt shows that you bought a product; it does not establish that the system has been fitted, activated and checked. Wait for the installation or verification process to finish, then check the vehicle details on the certificate.

Contact your insurer before the deadline and explain the situation. Ask what arrangements they will accept while fitting is pending, and contact us about availability. Choosing a preferred date or paying for a tracker does not confirm that your insurance condition has been met.

If a tracker forms part of your policy conditions, discuss a replacement, removal or interruption with your insurer before making the change. Check whether they need a new certificate when the vehicle, device or installation changes.

Monitoring is separate from the device package and costs £10.99 per month on the monthly option. Professional fitting is included with our wired S7, S5 and S5 Plus packages. The self-fit battery S7 is a different package. See the cost comparison for the three standard fitted trackers.

Yes. When you choose monthly monitoring, the first £10.99 payment is added at checkout. The following monthly payments are set up separately after purchase. Complete the setup instructions so monitoring can continue after the first month.

Yes. Twelve monthly payments at £10.99 total £131.88. Add that to the tracker package price for the illustrated first-year total. The first £10.99 paid at checkout is one of those twelve payments, not an extra thirteenth payment.

Choose to either pay monthly or prepay using the options offered on your product page. Check the available period and total before adding to your basket. Ask us about renewal, cancellation or transfer terms if these affect your choice.

Our displayed UK consumer prices include VAT. Check the product configuration and final checkout total for your selected package and extras. The comparison on this page is in pounds sterling for UK orders.

Additional fobs can add to the package price. Select the number you need on the product page and check the total before checkout. If you are unsure which fob works with your system, ask us before ordering; PIN-operated Casper and tag-operated systems use different authorisation methods.

Our standard wired S7, S5 and S5 Plus product prices include professional fitting. Confirm your postcode, compatibility and appointment arrangements with the team. Transfers, later modifications or other work outside the original package may be chargeable.

Yes. The standard package comparison shows device-and-fitting prices, monthly monitoring and illustrative first-year totals. Your final product-page total also reflects any selected extras. Choose the required category first, then compare suitable packages.

Our monthly monitoring is £10.99 for S7, S5 and S5 Plus. Choosing S5 instead of S7 does not increase our monthly fee; the upfront equipment/package price changes. Monitoring is charged separately from the tracker purchase. Some providers charge different monthly fees by category. ScorpionTrack’s published subscriptions, checked 30 September 2026, list S7 ALS at £12.49/month, S5 at £13.49/month and S5+ at £16.99/month. Our monthly monitoring is £10.99 for each of S7, S5 and S5 Plus. This compares monthly monitoring charges only, not hardware, features, prepaid plans or contract terms; offers can change.

Suitable tracking systems may be available, but we need the exact vehicle details and insurance requirement to confirm the package. A car recommendation is not automatically right for a van, converted camper or motorhome. Send us the make, model and year.

Our dedicated S5 Plus EV and Hybrid package combines S5 tracking with Casper vehicle-button PIN immobilisation. Compatibility depends on the specific vehicle. Tell us whether it is electric, hybrid or plug-in hybrid when enquiring.

Tell us how often it is driven, where it is stored and whether its battery is regularly disconnected. We can compare wired tracking with the independently powered S7 battery tracker, subject to the category and model your insurer accepts.

Contact support before the sale to arrange the appropriate account, access and subscription changes. Do not simply give the buyer your login. Ask whether the installed hardware can be registered to the new owner and what checks or charges apply.

Do not assume so. A fitted device may still be linked to the previous owner or an inactive subscription. Ask the seller for its identity and paperwork, then contact the provider to verify ownership, compatibility, service status and any activation requirements.

Tell the support team so the account and any certificate details can be checked and updated where needed. Keep monitoring contact numbers current: the team needs to be able to reach you when an alert requires a response.

Yes, provided they follow the authorisation procedure for your installed system. A tag system needs the appropriate recognised tag; a PIN system has its own approved access or servicing procedure. Arrange this before handing over the vehicle and avoid leaving security credentials inside it.

Yes. Tell us about existing alarms, trackers, immobilisers and other electrical modifications before fitting. This helps the team check compatibility and plan the installation. Do not remove an existing system until any insurance and installation implications are understood.

GPS provides positioning using satellite signals. A tracker’s mobile connection, such as 4G, allows it to send information to its service. Positioning and communication are separate functions: a tracker needs suitable reception and connectivity for current locations to reach the app or monitoring service.

No. Our wired trackers provide real-time tracking, but reception, network coverage and operating conditions can affect updates. Always check the displayed timestamp. The self-fit battery S7 deliberately uses four routine location updates per day rather than the wired system’s reporting approach.

No. A general-purpose Bluetooth finding tag is a different type of product and should not be assumed to meet an S5 or S7 insurance requirement. A monitored vehicle tracker combines the specified tracking hardware and service. Check the exact device your insurer accepts.

Only your insurer can confirm whether a particular device and service meet your policy. Being able to see a vehicle on a map does not by itself establish Thatcham certification, compliant installation or an active monitoring service.

They have different roles. An immobiliser controls starting authorisation, while an alarm is intended to warn about specified events. Check the exact features of each installed system and your insurance requirements. Our Casper PIN immobiliser is sold as start protection.

Start prevention is not a physical barrier to lifting or towing. This is one reason customers combine immobilisation with monitored tracking. Ask about S5 Plus if you want both layers, and follow the provider’s process for planned transport.

That depends on the exact device and its independent or backup power arrangements. Do not assume every tracker has the same reserve. Our battery S7 operates independently of vehicle wiring; ask us about the configuration and maintenance of other packages.

An app may continue to show the last reported position. Check its timestamp and contact support if updates do not resume as expected. Loss of signal has several possible causes and is not proof of theft on its own. If you suspect theft, contact the police and monitoring provider promptly.

No. Public guidance explains how to choose and use protection, but installation locations and security recovery procedures are handled privately. If you need help with your own system, contact support so ownership can be checked and suitable assistance arranged.

Yes. Like other GPS-based equipment, a vehicle tracker’s GPS reception can be disrupted by deliberate radio interference; mobile communications can also be affected. S5 driver recognition does not make GPS immune to jamming. Resistance, backup technologies and alerts depend on the exact device. GPS.gov explains GPS interference, and Ofcom explains how jammers interfere with reception. We do not claim that our trackers are unjammable. If you suspect theft, contact the police and monitoring provider promptly.

Jamming disrupts reception while effective interference is present. If it stops, an intact, powered tracker may regain a usable GPS signal and mobile connection and resume reporting, subject to coverage and the device’s operation. That is not a guarantee of immediate updates or recovery. Removal, damage, shielding or loss of power can also stop reporting. We have not found reliable UK data measuring how often GPS trackers are jammed continuously throughout a theft, so we cannot describe this as “very rare”. UK government guidance describes misuse of jammers as a real and growing risk.